Frequently Asked Questions
Do you allow smoking on property? In the rooms?
No, we do not allow smoking in rooms or on property.
What is the best way to contact the hotel?
Phone: +44 (0) 207 589 5895
Reception desk: [email protected]
Reservations and groups: [email protected]
Meetings and Events: [email protected]
Do you have a loyalty program?
Yes, when you join our members club, you’ll have access to special rates.
How to I become a member?
Just sign up, et voilà! You’re all set.
I have a media or influencer request. Whom do I contact?
Please send any media requests to AKA COMMS: [email protected]
How do I get to the hotel?
The Hotel is located a short walk from South Kensington Tube Station. Forms of transportation are car, tube or bus.
What is the closest airport?
London Heathrow – 12.9 miles
London Gatwick – 26.5 miles
London City Airport – 11.2 miles
Do you have parking?
No, we don’t have parking. The closest public parking is Kensington Parking Center, 0.1 mile away.
What is the closest public transportation?
South Kensington tube station: 1 minute
Gloucester Road tube station: 8 minutes
Can I walk to places nearby?
Yes, lots of places are within walking distance including Natural History Museum, Science Museum, Hyde Park and many restaurants.
Are pets allowed?
The Ampersand welcomes all dogs up to 40lbs max per room.
What are the check-in and check-out times?
Check in is at 2pm and checkout is at 12pm.
Is early check-in available?
Booked an early flight? We will do our very best to accommodate an early check-in, subject to availability, just let us know in advance. If this is not possible, we will gladly store your luggage safely and securely until your room is ready.
Is late check-out available?
Want to sleep in? We will do our very best to accommodate a late check-out, subject to availability, just let us know in advance. If this is not possible, we will gladly store your luggage safely and securely until you are ready to continue your journey.
What is your guarantee/deposit policy?
Reservations must be guaranteed by a major credit card when you book.
What is your cancellation policy?
Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 24 hours prior to date of arrival in order to avoid a penalty of one night’s stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 24 hours before arrival to avoid penalty. In the event of a no-show, a one-night charge will apply.
Can I store my luggage before check-in or after check-out?
We will gladly store your luggage safely and securely until you are ready to continue your journey.
I have questions about my hotel bill. Whom do I contact?
Please contact the hotel directly at [email protected] or +44 (0) 207 589 5895
Do you have accessible rooms?
Yes, we have accessible rooms.
Do you have connecting rooms?
Yes, we have connecting rooms.
Is there housekeeping service daily?
Yes, there is a daily housekeeping service.
Do you have rooms with a balcony?
Yes, our suites have balconies providing outdoor space.
Do you have rooms with twin beds?
Yes, our Superior and Deluxe Rooms can be configured with twin beds.
Do you have rooms with bathtubs?
Yes, Superior and Deluxe rooms offer a bathtub option upon request, while all Deluxe Studios and Suites feature bathtubs as standard.
Do the rooms have safes? Are they large enough to accommodate a laptop?
Every room has a safe that is large enough to accommodate a laptop.
Are cribs/cots available for children? Do you provide extra beds?
Yes, please request this when making your reservation, and we will provide one, subject to availability.
Please note that cots are suitable for infants up to 1 year of age.
We can provide an extra single rollaway bed for Deluxe Rooms and Deluxe Studios.
Please note that rollaway beds are suitable for children up to 12 years of age.
Do you have restaurants and bars?
Yes, we have a restaurant and bar Apero
Do you have in-room dining?
Yes, we have in-room dining.
Do you serve afternoon tea?
Yes, we serve two different afternoon teas:
The Jurassic Afternoon Tea is served in Apero.
The Science Afternoon Tea is served in the The Drawing Rooms.
What are the Afternoon Teas opening times? And how do I book?
Our Jurassic Afternoon Tea is served:
- Mon – Sun: 12noon – 7:00pm
Our Science Afternoon Tea is served:
- Mon – Fri: 12noon – 7:00pm
- Sat – Sun: 11:00am – 7:30pm
For bookings, you can book directly on our website or contact the teams:
- Jurassic Afternoon Tea: [email protected]
- Science Afternoon Tea: [email protected]
Can you accommodate dietary requirements for Afternoon Tea?
Absolutely! We have Vegetarian, Vegan, and Gluten-Free Afternoon Tea options available.
For more specific requirements, please contact the team.
- Jurassic Afternoon Tea: [email protected]
- Science Afternoon Tea: [email protected]
Do you accept walk-ins?
Walk-ins are accepted, though we kindly advise making a reservation to avoid disappointment.
Do you have event and meeting spaces?
Yes, we have three event rooms. Two of them can be merged to create a large event space.
Do you offer group rates?
Yes, please contact the team at [email protected] to discuss rates
How can I contact someone to discuss a meeting, event or group?
For meetings and events, you contact our events team at [email protected] or +44 (0)20 7591 4706
For group enquiries, you can contact the reservation team at [email protected] or +44 (0)20 7591 4715